Privacy policy

This Privacy Policy explains how Davor Budimir collects, uses, stores, and protects personal data from visitors to this website (tenniscoachsplit.com) and clients, in accordance with the General Data Protection Regulation (GDPR) and relevant Croatian data protection laws.

1. Data Controller

The data controller responsible for the processing of your personal data on this website is:

  • Name: Davor Budimir
  • Email: info@tenniscoachsplit.com
  • Phone: +385 98 995 7336
2. Types of Data We Collect

We collect personal data that you provide to us directly via the contact form and data that is automatically collected when you use our website via Google Analytics.

  • Data You Provide Directly (via Contact Form):
    • Name, surname
    • Email address
    • Phone number
    • Any messages or specific requests you send us.
  • Automatically Collected Data (via Google Analytics & Cookies):
    • IP address (anonymized where possible by Google Analytics)
    • Browser type and version
    • Operating system
    • Referral URL (the website you came from)
    • Pages visited on our site
    • Date and time of visit
    • (This data is collected and processed by Google Analytics to help us understand website usage and is subject to Google’s privacy policy.)
3. How and Why We Use Your Data (Legal Basis)

We process your personal data for the following purposes and based on these legal grounds:

  • To Respond to Your Inquiries and Facilitate Bookings (Legitimate Interest / Performance of a Contract):
    • We use your name, contact details, and message content to respond to your inquiries and facilitate potential lesson bookings.
  • To Communicate With You (Legitimate Interest / Consent):
    • We use your contact details to send important updates related to your inquiries or bookings.
    • If you explicitly consent, we may send you occasional newsletters or promotional offers.
  • To Improve Our Website and Services (Legitimate Interest):
    • We analyze website usage data via Google Analytics and cookies to understand how visitors use our site, identify popular content, and improve user experience.
  • For Legal Compliance (Legal Obligation):
    • We may process and retain your data as required by Croatian laws or other legal obligations.
4. Data Sharing and Disclosure

We value your privacy and do not sell your personal data to third parties. We may share your data only in the following limited circumstances:

  • Service Providers: We may share data with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users (e.g., website hosting providers, email service providers, Google Analytics). These third parties are contractually bound to keep your information confidential and use it only for the purposes for which we disclose it to them.
  • Legal Requirements: We may disclose your data if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Generally, this means:

  • Contact Form Data: Retained for the duration necessary to resolve your inquiry and any subsequent service provision.
  • Website Usage Data: Retained according to the settings of our Google Analytics configuration.
6. Your Data Protection Rights (GDPR Rights)

Under GDPR, you have the following rights regarding your personal data:

  • Right to Access: You have the right to request copies of your personal data we hold.
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Right to Erasure (“Right to be Forgotten”): You have the right to request that we erase your personal data under certain conditions.
     
  • Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
     
  • Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions.
  • Right to Withdraw Consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.
  • Right to Lodge a Complaint: You have the right to lodge a complaint with the Croatian Personal Data Protection Agency (Agencija za zaštitu osobnih podataka – AZOP) if you believe your data protection rights have been violated.
    • AZOP Contact Information: [You should provide the current contact info/website for AZOP here, e.g., www.azop.hr]

To exercise any of these rights, please contact us using the details provided in Section 1.

7. Cookies Policy

Our website uses cookies to enhance your Browse experience and for analytical purposes via Google Analytics.

  • What are Cookies? Cookies are small text files placed on your device (computer, tablet, smartphone) when you visit a website. They are widely used to make websites work more efficiently and to provide information to the website owners.
  • Types of Cookies We Use:
    • Essential/Strictly Necessary Cookies: These are required for the website to function properly (e.g., for navigation, security). They do not collect personal information.
    • Analytical/Performance Cookies: These help us understand how visitors interact with our website by collecting information about traffic, page views, etc., primarily through Google Analytics. This data is aggregated and anonymized where possible.
  • Managing Cookies: Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

    Crucially, please ensure you implement a cookie consent banner/pop-up on your website. This is legally required under GDPR to obtain explicit consent from users for non-essential cookies (like those used by Google Analytics) before they are placed on their device.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page, and the “Last Updated” date at the top of the policy will be revised.

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